Shipping & Delivery Policy
By placing an order with us, you agree to these simple guidelines, which help us ensure your order arrives safely, smoothly, and right on time.
1. Shipping Costs & Delivery Times
- Free Contiguous U.S. Shipping: All of our furniture ships absolutely free via ground or freight shipping anywhere within the contiguous United States.
- Alaska, Hawaii & U.S. Territories: Please contact us for a freight quote before ordering.
- International: We currently ship within the United States only.
Delivery Timelines
- Fast Dispatch: We love getting your order moving! Most items are packaged and shipped within 1 business day (Monday through Friday, excluding national holidays).
- U.S. Freight Shipping Times: Once it leaves our warehouse, delivery generally takes 2 to 8 business days.
P.O. Boxes & Military Addresses: Because our furniture ships by freight, we are unable to deliver to P.O. Boxes or military (APO/FPO) addresses. Please provide a street address.
2. Order Tracking & Changes
- Real-Time Tracking: As soon as your order is on its way, we will send you an email with a tracking link so you can watch its journey right to your doorstep.
- Need to change your address? If you made a mistake or need to send your order elsewhere, please let us know before your item ships, and we will gladly update it for you!
- Running Late? If your delivery window has passed and your package hasn't arrived, just reach out to us at info@betachhome.com and we will jump right in to track it down.
3. Stock Availability & Cancellations
- Out-of-Stock Items: We do our best to keep our inventory perfectly accurate. In rare instances where an item sells out before we can update the site, we will ship the available items in your order immediately and reach out to you right away to see if you would prefer to wait for a restock or receive an immediate refund.
- Easy Cancellations: If you change your mind before your order leaves our warehouse, you can cancel at any time for a full refund—no questions asked!
4. Insurance
- Fully Insured: Every single shipment is fully insured against loss or damage during transit. If a courier investigation confirms a package is lost, we will immediately process a replacement or a full refund for you.